Inventia - Customer Service Office

Privacy policy

It’s very nice to welcome you on the INVENTIA Sp. z o.o. website. We pay very much attention to the protection of your personal data during their processing. We want you to feel safe when visiting our websites. Below you will find an explanation of the type of information we collect when you visit our website and how we process it.

  1. Data administrator
    The administrator of personal data collected on this site is INVENTIA Sp. z o.o. with headquarters in Warsaw 02-822, Poland, Poleczki 23 Str., phone: +48 22 545-32-00, e-mail: The data will be processed in order to send commercial and marketing information to which you agree, including a newsletter. Providing data is voluntary. Each person has the right to access their personal data and correct and delete them by sending us an e-mail with the instruction given. By providing your data you agree to the use of this data by INVENTIA Sp. z o.o. according to the statement. Please be advised that the use of our website means that you accept this policy. Contact with the Specialist for Personal Data Protection:
  2. Personal data
    The use of our website does not require you to provide any personal data. However, we may require personal data for comprehensive user service. “Personal data” means information about a specific or identifiable person. They include direct information about the user, such as: name and surname, company name, company headquarters address, tax identification number and telephone number, or IP address obtained in the profiling process using, for example, Google Analytics. Such personal data will be collected, used and transmitted by us only if it is permitted by law, if it is necessary for the user to use any of our offers, or if the user gives prior consent for collecting and/or transfer of data to third parties .
  3. Collection and processing of personal data
    When an user visits our websites, our servers store information about the connection with the computer sending user request (IP address), about our websites visited by the user, the date and duration of visits, the identifier of browser type and the user’s operating system (“User agent”) and the website from which the user visited our site (“Relating Site”). The above data will be analyzed by us for statistical purposes, in an aggregated form, without binding them to individual users. Any additional personal data, such as name, address, telephone number or e-mail address, will not be collected unless they are voluntarily provided by the user, for example in connection with the online application, requesting data in the contact form, subscription newsletter, or consent to the sending of marketing information. At any time the user has the right to request correction or deletion of data. If the user does not want to provide certain data in electronic form, i.e. related to the application, he/she can contact us by writing to our mailing address provided on the bottom of the page.
    On our websites, we do not collect or process identification data for the purpose of its transfer or sale to third parties for marketing purposes, nor do we send messages on behalf of third parties.
  4. Use and disclosure of personal data
    We will use your personal data only to fulfill your wishes, i.e. to enter into a contract with you, respond to your request, in relation to your online application or to send a subscription to your newsletter. For the creation of surveys related to products or for marketing purposes, we will use this data only if you have previously given us written permission or, to the extent permitted by law, fill in the consent box in the personal questionnaire. The personal data of the user will be transferred to third parties only if it is necessary to conclude the contract after prior approval by the user or if the law allows it. If the transfer of personal data to an external service provider will be necessary to provide the service or the consideration of the application, we will ensure, by appropriate technical and organizational measures, compliance with the personal data protection regulation (GDPR). In addition, we will oblige our third-party service providers to comply with applicable data protection laws, e.g. with the GDPR, to maintain the confidentiality of these data, and to remove them without undue delay once they are no longer needed.
  5. Security
    We have implemented generally accepted technical and organizational security standards to protect personal data and information against loss, misuse, alteration and destruction. In particular, we ensure compliance with all applicable confidentiality obligations and technical and organizational security measures to prevent unauthorized and unlawful disclosure and processing of such information and data and their accidental loss, destruction or damage. Access to personal identification data is only available to authorized employees of INVENTIA who have agreed to keep the data confidential.We strive to ensure that data processing is based on the following principles:a) In accordance with the law, fairly and transparently;
    b) Collected for specific and legitimate purposes and not further processed in a way incompatible with those purposes;
    c) Adequate, relevant and limited to what is necessary for the purposes for which they are processed;
    d) Correct and updated as necessary;
    e) Kept in a form which permits the identification of the data subject for no longer than is necessary for the purposes for which the data are processed;
    f) Processed in a manner that ensures adequate security of personal data;
    g) In a manner ensuring the implementation of the rights of data subjects;
    h) Not transferred to countries outside the European Economic Area or international organizations.Your data is stored by INVENTIA company in a secure operating environment, with no public access to them.
    If you wish to contact us by e-mail, please note that we do not guarantee the confidentiality of the information sent. Third parties may access the content of electronic messages. For this reason, we recommend that confidential personal data, such as request documentation, should only be sent to us via registered mail.
  6. Access to information
    The personal data can be updated by sending an e-mail to
    We do not accept responsibility for ongoing verification of the validity of stored personal data. Where possible, when INVENTIA will be notified that the personal data provided via the website is no longer up to date, we will make appropriate changes based on the updated information provided by the verified user.
    If you need access to the personal data provided to us, you have the right to access this information and you can contact us using the above email address.
    You can object at any time to the processing of your personal data for marketing purposes or withdraw your consent to use them. Then we will stop processing such personal data.
    At any time you can check which personal data we process, for what purpose we have them collected and if necessary you can request supplementing, updating, correct personal data, temporary or permanent suspension of their processing or removal (right to be forgotten), in particular if they are incomplete, out-of-date, untrue or have been collected in violation of the Act or are no longer necessary to achieve the purpose for which they were collected. You may object to the processing of the data, which does not affect the lawfulness of the processing which was carried out on the basis of consent before its withdrawal.
    You can request a transfer of data or file a complaint with the supervisory authority. In order to exercise the rights referred to above, you can contact the administrator’s representative by sending a relevant message in writing or by e-mail to the Administrator’s address indicated at the beginning of this document.
    Please be advised that we have no obligation to delete data (“the right to be forgotten”) in the case where processing is necessary for:a) Exercising the rights and freedoms of expression and information,
    b) Fulfillment of the legal obligation to process under European Union law or Polish law, or perform a task carried out in the public interest,
    c) Archival purposes in the public interest, scientific or historical objectives or statistical purposes,
    d) To establish, assert or defend claims.The User may exercise the right to information and access to data, not more often than once every six months. At the request of the data subject, the Administrator is obliged to provide the necessary information within 30 days.
  7. Newsletter
    If you wish to receive any of our newsletters, we will need your valid email address and data to verify that the person is the owner of the email address you provide and that you agree to receive the newsletter you selected. To this end, we will send you a confirmation email with a request for verification. No other personal data will be collected unless you provide it voluntarily for a different form of contact. The data we receive will only be used to send the newsletter and we will not disclose it to any third party. After subscribing to the newsletter by the user, we will store his IP address along with the e-mail address and the time / date of registration. These data are stored only as evidence in case of misuse of the user’s e-mail address by a third party and registration by him, without the knowledge of the user, in order to receive the newsletter. The User may at any time withdraw his prior consent for storing the given data and e-mail address, as well as for their use for sending the newsletter. Withdrawals can be made by clicking the link in the newsletter, usually placed at the end of the message, or sending a notification to the contact address provided in the newsletter or the return address from which the newsletter was delivered.
  8. Data protection – Google Analytics
    This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). As part of this service, cookies are used, i.e. the text files placed on the user’s computer in order to make it easier to analyze how he uses the visited website. The information generated by the cookie about the way the user uses the website is by default transmitted to Google and stored on its servers in the United States. However, we have expanded the Google Analytics service with the “anonymizeIP” code on this website. For this reason, the user’s IP address will be shortened by Google in EU Member States or other countries of the European Economic Area. The full IP address will be forwarded to the Google server in the United States only in exceptional cases and will be shortened there. Google will use this information on behalf of the operator of this website to assess how it is used by the user, to create reports on site activity for website operators and to provide other services to the operator of this website related to website activity and using the Internet. You can to not agree to the use of cookies, by selecting the appropriate settings in your browser, however, please note that this may result in the inability to fully use this website.
    You can also prevent the collection of data (including the IP address) generated by “cookie” files referring to the way the user uses the site and the processing of this data by Google by downloading and installing a browser plug-in available from: // Alternatively, especially for browsers in mobile devices, you can prevent Google Analytics from downloading data by clicking this link. An “opt-out cookies” file will be placed on your computer that will prevent the user from collecting data in the future when he or she visits the website. The mentioned “opt-out cookies” set in the user’s device is valid only in a given browser and only in relation to our website. If you delete this file from your browser, you will need to set it again. We also use Google Analytics to analyze data from “DoubleClick cookie” files and AdWords services for statistical purposes. If you prefer not to do it, you can deactivate this option in the Ad Preferences Manager.
    For additional information on the terms of use and data protection, please visit: // //
  9. Social bookmarks
    On our website there are social bookmarks for such portals as Facebook or YouTube. Social bookmarks are Internet tabs that help users of a given service collect links and articles. On our website, they simply appear in the form of links to relevant services. The user is redirected to the website of the respective service provider after clicking on the graphic embedded in our website; that is, only then the user information is passed on to the relevant service provider. Information on how to handle user’s personal data using these websites through social bookmarks is provided in the privacy policies listed below. The use of these services as such, outside the scope of our offer, is governed solely by the privacy policies of the respective service providers.
  10. Social plugins of the Facebook portal
    Our website uses social plugins (“Plugins”) of the social network, operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland (“Facebook”). These plugins can be identified on the basis of one of the Facebook logos (white “f” on a blue tile, the term “like” or “thumbs up”) or have the addition “Facebook social plugin”. The list and the appearance of social plugins of the Facebook portal can be viewed at: // In the case of calling the website included in this offer, containing such a button, the user’s browser will establish a direct connection with Facebook’s servers. The content of the plugin will be transferred by Facebook directly to the user’s browser and embedded in it on the website. For this reason, we have no influence on the scope of data collected by Facebook with the use of this plug-in and therefore, we provide you with information in line with our knowledge: taking into account the discussed plugin causes Facebook to receive information that a given user has called a specific page of our offer. If the user has logged in to Facebook, the portal may link the visit to the user’s Facebook account. In the case of user interaction with the plug-in, for example, clicking on the “Like” button or sending a comment, the relevant information will be transferred by the user’s browser directly to Facebook and stored there. It will be possible to detect by Facebook and store the user’s IP address, even if he is not a member of Facebook. According to information provided by Facebook, only anonymized IP address will be stored in Poland. The purpose of data collection and its scope, principles of further data processing and use by Facebook, as well as related rights and setting options to protect user privacy are presented in the privacy policy of Facebook, at //
    If the user is a member of Facebook and does not want the portal to collect data about him through this offer and combine this data with the member data stored in Facebook, log out of Facebook before visiting this website. Additional settings and the possibility to object to the use of data for advertising purposes are available in the Facebook profile settings on the website: //
  11. Plug-ins for YouTube (video recordings)
    This website uses the plug-ins of, operated by Youtube, LLC, Cherry Ave., USA – represented by Google Inc. In the case of calling our website containing such a plugin, a connection will be established with YouTube servers, and the plugin will be shown on this website by notifying the user’s browser. For this reason, we have no influence on the scope of data collected by YouTube using this button and, therefore, we provide you with information in line with our state of knowledge. Calling a webpage containing this plug-in will send the YouTube server information about which of our websites has been visited by the user. If a visitor to one of our pages is logged in to YouTube as a member, then YouTube will associate this information with personal user accounts on the respective platforms. If the user uses the function of the described plug-in, for example, clicking the button that starts the video recording or sending a comment, this information will be linked to, for example, the user’s account on YouTube, which can only be prevented by logging out of YouTube before using the plugin. Information on the collection and application of platforms or plugins can be found in the YouTube Privacy Policy at
  12. Use of “cookies”
    We use cookies and similar technologies (hereinafter referred to as “cookies”) to determine the preferences of users of our websites and to optimize these websites. Cookies are small files placed in the user’s device. Thanks to this, navigation on our websites is simpler and they are more user-friendly. You can use them to determine if there were previously connections between the user’s end device and our websites. Only the cookie on the user’s device will be identified. Personal data can be stored in cookies if it is necessary for technical reasons, for example to enable secure logging.
    Cookies are mandatory for the proper functioning of our websites. By using our website, you agree to store cookies on your end device.
    Non-acceptance of cookies by the user may result in limiting the functionality of our offer. Cookies are necessary for the proper functioning of websites. Without cookies, you cannot provide services such as login area or content filters.
    Cookies can be used by third parties, such as the social networks mentioned above, to integrate content, for example social plugins, with our websites. We do not have access to such cookies or their use.
    Most browsers accept Cookies automatically. You can delete them from the end device at any time or set your browser to not accept them; it may cause functional limitations of our site. Detailed instructions on how to do this can be found in your web browser or the end user’s device manufacturer.
    Cookies policy
  13. Changes to this Privacy Policy
    Sometimes it may be necessary to change or adapt this Privacy Policy to legal regulations or organizational reasons. From time to time please read the latest version of this Privacy Policy to which you will be automatically redirected after clicking the link displayed to users when requesting “cookies”. All changes will always apply to personal data collected after the introduction of these changes. They will not affect the protection of data collected by us and stored prior to these changes.
  14. User’s rights to information, correction and deletion; the right to be forgotten
    At the user’s written request, we will inform him about the details of his data (for example, name and address). We may only provide you with information that relates to your own data. We kindly ask you to understand the fact that in order to verify, the User may be asked to confirm his data collected by the INVENTIA company.The user has the right to:a) Requests from the Administrator to access their personal data, correct them, delete or limit the processing of personal data,
    b) Raising objections to such processing,
    c) Data transfer
    d) Lodging a complaint to the supervisory body,
    e) Withdrawal of consent to the processing of personal data.
  15. Contact
    If you have any questions regarding data protection, please contact us at the address provided below, the address given in our editorial footer or the e-mail address of the Personal Data Protection Specialist You can always ask us whether and what data we hold about you. You can send us by e-mail or post, any request for information, blocking, deletion and corrections related to your personal data or withdrawal of granted consents, as well as any suggestions on the functioning of this site.
  16. Data retention
    The personal data provided to us by you will be kept for the period required for the purposes for which it was collected or resulting from legal provisions.
    For example, the contact details of persons visiting the website (e.g. information generated during registration needed to access certain areas of the website) will be kept for the period necessary to complete the order or until the user requests us to delete this information. Information from mailing lists, posts in discussions and e-mails are stored only by the users necessary to carry out the orders.
  17. Final provisions
    Our website may contain links to other websites. We urge you to familiarize yourself with the privacy policy set out thereafter, after switching to other websites.
    We reserve the right to update or amend this Policy at any time by publishing its new version on our website, so please check the content of this Privacy Policy regularly.


As of May 2018
©INVENTIA Sp. z o.o.